Refund Policy

Return & Refund Policy

At Northlens, operated by Northlens LLC, we want you to be completely satisfied with your purchase. If you're not happy with your order, you may request a return in accordance with the terms below.Return Window

You may request a return within 30 days of delivery.

How to Start a Return

To initiate a return, contact us at:

📧 support@northlens.co

Please include the following in your message:

  • Full name
  • Order number
  • Item(s) you wish to return
  • Reason for return
  • Photos (required if the item is damaged or defective)

Return Authorization (RMA Required)

All returns require prior authorization before sending anything back.

Once we review your request, if approved we will provide:

  • Return instructions
  • Return shipping address
  • RMA number

Returns sent without prior authorization may be refused and returned to sender.

Return Eligibility

To be eligible for a return, the following conditions must be met:

  • Return is requested within 30 days of delivery
  • Both opened and unopened products are eligible for return
  • Item is returned in reasonable condition and includes original packaging where applicable

Non-returnable items:

  • Customized or personalized products

Return Shipping

  • If the return is due to damage, a defect, or an error on our part, we will cover the return shipping cost.
  • For all other returns, the customer is responsible for return shipping costs.
  • Original shipping charges are non-refundable.

Return Address

⚠️ Do not send returns without first receiving approval and instructions.

Upon approval, returns should be sent to:

Northlens LLC 3445 Berkeley St Alexandria, Virginia 22302 United States

Refunds

Once your return is received and inspected:

  • You will be notified by email of the outcome
  • If approved, your refund will be issued to your original payment method

Please allow 5–10 business days for processing. Your bank or card provider may take additional time to post the refund to your account.

Exchanges

If you received a damaged or defective item, please contact us and we'll arrange a replacement.

For all other exchanges, reach out to us before sending your item back so we can assist you properly.

Order Cancellations

Orders may be canceled within 24 hours of purchase, provided the order has not yet been processed or fulfilled. Contact us as soon as possible if you need to cancel.

Contact Information

Business Name: Northlens LLC
DBA: Northlens
Website: https://northlens.co
Address: 3445 Berkeley St, Alexandria, Virginia 22302, United States
📧 Email: support@northlens.co
📞 Phone: +1 (276) 212-7414